What does my stream pack include?
Your stream pack includes the overlays for your favorite stream platform: images, alerts, transitions, animations or elements that you can show during your stream, on your content or as background.
How many changes do I get in my order?
They are unlimited during the sketch phase or the storyboard in case of animation, after that you can only make minor changes.
Do I get my own logo, can I adapt my logo to your products?
Yes. We only need the editable file.
How long will my order take?
Depends on the elements that your order includes, the length of time of delivery is specified in the product’s page.
Why my order has been cancelled?
For quality reasons, if we do not have a response from you within 30 days, the order will be canceled. An email will always be sent advising you that your order will be closed.
Will I get editable archives in my products?
Only the logo’s editable archives, an extra cost will be charged in case you require other editables.
It’s hard for me to trust, will I get a preview of what I will get?
Of course you can, you can make as many changes as you like in the sketch, this will enable us to be in the same tune.
Is it possible to only buy alerts?
Yes, you can buy only the alerts!
The camera that comes with the stream pack is not the same size as mine, can Mythic Rabbit fix that?
Yes, we can add it without extra cost.
My social media is misspelled, how can I report it so it can be fixed?
You can contact us and we can fix it immediately.
Can I get a refund on my order?
We may be able to refund you, but it is only possible under certain circumstances. You can check our Refund Policy here.
If I don’t like what I bought, can I change it for something else?
We work to get you exactly what you are looking for, once your order is delivered there are no changes.
Can I pay for half the amount then the other half or do I have to pay the total amount?
You can pay 50% and the other 50% once the project is finished, the payment is before we can send the files.
If I made the first payment, then I don’t want the product, will I get a refund if I cancel?
No, the first payment is the sketch and the time spent is nonrefundable.
How can I become a brand ambassador?
Why can’t I see my alerts?
The most common problem is that your application might not be upgraded, or that the elements might not have been uploaded correctly.
Why do my alerts disappear after a certain time?
Alerts might disappear after a certain time if the “Loop” option is not activated within the settings.
Why do my alerts disappear before the song ends?
The timing of the alerts can be configured, check the song’s length of time or the sound you registered so it can all be consistent to the way you want it.
Why is my alert sound so loud?
The alert volume can be edited in the tools, you can fix the volume to how you want it and how your viewers want it.
I can hear the alerts but I cannot see them, what can I do?
This can be fixed checking that the alerts are on top of the other fonts. Remember the higherarchy of positions.
How can I contact MythicRabbit?
Simply click here:
Or send us a message on where our customer service team will be happyto help you with whatever you need!